Our Promise to You
Our Commitments to You.
At Xmart we are committed to making your shopping experience as smooth as possible. We are customer obsessed which means that we’re on a mission to change shopping and make it the best experience possible for you.
To explain this commitment and what you can expect from us at every step of your shopping journey, we’ve laid out all our promises to you, our customers, in one place, so that you have the confidence and feel supported, informed and safe when using our products.
Customers at Our Core.
Xmart will always put our consumers first. One of Xmart’s founding principles is being obsessed with doing the best for you, our consumers. We never want you to doubt that. If you see something you think we need to do or could do better to help our consumers you can get in touch here.
We will advocate for what is best for the consumer. We strive to always uphold very high operating standards across our products and services but sometimes systems and procedures do not keep pace with innovation and the products/services consumers want. We believe consumers deserve the highest protections no matter the provider or product they choose, as an industry leader we will fully support all initiatives and regulation we believe will meaningfully secure the best consumer outcomes across the entire sector.
What You See is What You Get.
We are transparent about who we are. We want you all to have a clear idea of what you’re agreeing to when you use one of our products, so we try to use everyday language not legalese. To be clear, to use any of Xmart’s products, customers must be over 18. Want know more? Our full T&Cs are here.
- We promote our products responsibly.
- We constantly review our marketing to ensure we are using responsible messages.
We’ve Got You Covered.
We have your back if your product is faulty or doesn’t arrive. Our returns policy applies to all purchases you make through Xmart, regardless of their value, and provides you with the comfort of knowing that if anything goes wrong with your purchase, we are there to fight in our corner.
We Want to Make Things Better.
We aren’t perfect and we make mistakes. However, we will always put our hands up and admit when we got it wrong. We’re a growing company in a very quickly changing world. We want to change the way people shop and for the better. We know that what you love about it is our constant development and our exciting new features and products. While we might not always get everything right, all the time, we will always admit it and do our very best to fix it. If there is something we need to do better, tell us.